Shipping and Returns

Delivery time and shipping

We do our best to deliver the order to you as soon as possible. Orders are in almost all cases produced for you, so there will always be a delivery time of a few weeks for your order. If you order a product that is in stock with us because there may be a lot of demand for it, this will be indicated when you order a product. In any case, there is an indication of the delivery time on the product page. If, for whatever reason, we cannot meet this delivery time, we will of course inform you as soon as possible.

The stated prices include shipping costs.

Delivery is via the postman or parcel deliverer.
In general, the delivery will take place during working days between 9:00 and 18:00.
Unfortunately we cannot guarantee the time of delivery, but we will contact you when your order is ready for shipment in our warehouse.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@italy365.nl. We will then contact you shortly to find a solution to the satisfaction of both parties.

Returns

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. However, we kindly request you to return the goods immediately after consultation with us. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the return address are for your own account. These costs are approximately €7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via info@italy365.nl. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

For returns, please observe the following:
• written cancellation within 14 days
• the product must be returned complete, undamaged and in the original packaging.
• You will receive the return address from us after you have registered your return
• you must return the product in the condition in which you received it
• If the product is returned visibly used or damaged, a reasonable fee will be charged
• if the product is no longer complete or no longer whole, the product cannot be returned
• legally excluded from return are items that are custom made to your specific wishes
• the right of withdrawal does not apply to business orders

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